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  The Avaya Professional Credential Program recognizes individuals who master Avaya Solutions, technologies and practices. Whether an Avaya Customer, Partner, consultant, or student, the Avaya Credentials prepare individuals with the latest skills to help them succeed.

As real-time communications become ubiquitous in the workplace, the Avaya Credentials ensure individuals will confidently keep pace with the business needs and benefits from Avaya Solutions and technologies.

The Program offers opportunities to enhance individual knowledge and earn Credentials that require increased technical proficiency. Individuals may become certified as a Solution Specialist or Expert in different solution areas.
Exam Criteria
Avaya Certification Credentials require passing one or more exams or learning activities in the required areas. Exams are globally available at Virtual University Enterprises (VUE) Testing Centers around the world. They are proctored, computer-based, and utilize a multiple-choice format.

Exams specifically test your ability to understand and appropriately apply a variety of industry standards, protocols, and technology required to design or implement optimal communication solutions. When you achieve Avaya certification credentials, you have demonstrated that you possess the broad-based skills and knowledge required in a real-world environment.

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Why Certify
In today's marketplace, customers expect a high degree of technical proficiency for solution providers. More and more multi-vendor/platform solutions require better understanding of complex integration practices. Even basic products are becoming more complex with converged solutions.

Why Do Several Organizations Look for Certified Associates?
Organizations target individuals that have Certification credentials to support the following:

  • Delivery of higher value and higher margin solutions
  • Decreases in transaction costs
  • Sustainable competitive advantages
  • The overall value of Avaya Solutions is increased
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