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For our Partners, the program means an improved value proposition which now includes Avaya training and education services.

For students, it means greater access to Avaya training, when and where they need it.

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Overview Benefits Certified Providers  

Find an Avaya Learning Partner in your region to provide Avaya Solution Training  
Region Company


APAC Distribution Central Unity Systems
CATI Info Co., Ltd
Singapore Polytechnic






CALA Anixter




EMEA Beltel
Fiore SRL
CI School
Global Knowledge













NA Global Knowledge



Global Knowledge is the worldwide leader in IT and business skills training, with more than 1,200 courses that span foundational and specialized training and certifications. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services.

We are proud to be an Avaya Authorized Learning Partner delivering training for Avaya and Heritage NES products in North America, Europe, and the Middle East. Our curriculum covers IP Office, Communications Manager, Contact Center, Communication Server 1000, BCM, and Messaging.

For more information, contact a Global Knowledge training advisor:
Phone: 800-COURSES
Email: am_info@globalknowledge.com
Websites: (North America) www.globalknowledge.com
               (Europe & Middle East)


Innovatia designs, develops, and delivers end-to-end training solutions for the telecommunications, energy, and health sectors and is one of only a few Authorized Learning Partners outside the Avaya distributor network.  Innovatia is an Avaya Authorized Learning Partner.  

Innovatia training for Avaya enables Avaya channel partner associates to cost-effectively and conveniently obtain the skills they need to achieve Avaya Professional Certification credentials.  

Based on individual client needs, Innovatia’s courses are offered both online and in classroom based settings. Classroom training locations vary depending on volume and are offered in numerous locations across Canada and the U.S.  Virtual classroom training is also available live online with a designated instructor.

Avaya channel partners can find training schedules and registration details for Innovatia programs by visiting: www.innovatia.net.

Need Assistance? Please feel free to contact us at:
1 888 466 6855
Email: elearning@innovatia.net

Jenne Distributors, Inc.
Jenne University is located at Jenne, Inc. in Avon, Ohio approximately 15 miles west of Cleveland, Ohio. Jenne University has certified instructors and a technical staff dedicated to supporting Avaya products. The training facilities are equipped with the latest hardware and software releases and all instructor-led classes maintain a 2 to 1 student to product ratio for a truly hands-on sales or implementation experience. Jenne University courses range from a 12 Student 5-day instructor-led technical certification class to a 75 Student one-hour sales webinar meeting. On-site training can be accommodated on an “as needed basis”.

Jenne University currently offers Avaya Certified Instructor training at the following locations:
  • Avon, OH
  • Basking Ridge, NJ
  • Billerica, MA
  • Coppell, TX
  • Manhattan Beach, CA
  • Miami, FL

Jenne University, where education and support converge!

For additional information, please contact Jenne, Inc.:
Phone: 1.800.422.6191
Email: ebutler@jenne.com

Afina is an Avaya Authorized Learning Partner serving the needs of Spain. As a value adding Company, the general strategy of AFINA is to offer to its clients, along with its products, a high level of services and technical support. This allows us to offer our customers highly technical global solutions in which they operate. Training: Courses given on our premises or at those of our clients Afina is a privately owned corporation, created in October of 1990.

When Afina began operations, focused as an independent value-added distribution company for Open Systems and provide a range of technical services: Technical support: Through service contracts supporting all products distributed by AFINA Training: Courses given on our premises or at those of our clients Professional Services: On site for installation, configuration, data re coverage... and advising for large projects. In 96, however, AFINA´s commercial strategy shifted, moving from Open Systems to the Internet/Intranet.

Presently, AFINA has offices in Madrid, Barcelona, Lisbon, París, México, Miami, Caracas, Bogotá, Santiago de Chile, San José de Costa Rica, Sao Paulo and Buenos Aires. There is a Converge Division with pre-sales, and sales people and technical people as well to cover all Avaya solutions and to deliver services as Training.

For further information please contact our training department:
Website: http://www.afina.es
Training Schedule: http://www.afina.es/formacion/presentacion.htm
Email: formacion@afina.es
Phone: +34 914114785
Fax: + 34 914115612

Catalyst Telecom, Avaya’s leading value-added distributor provides a broad range of communications solutions for voice, data and video.Integral to these solutions is the technical training and professional services.

Catalyst currently offers Avaya Certified SME and Enterprise Instructor-led training, enabling Avaya resellers to achieve their Avaya Professional Certification Credentials.

Visit Catalyst’s training page for class schedules.

Catalyst also offers on-site, hands-on training at a reseller's facility.

For additional information and on-site quotes, contact Marty Bullen:
Phone: 800-790-2029 Ext. 8714
Email: marty.bullen@catalysttelecom.com
Website: www.catalysttelecom.com/training
ScanSource Communications Europe  
ScanSource, Inc. (NASDAQ:SCSC) is the leading international distributor of specialty technology products, consisting of seven sales units in North America, Latin America and Europe. SanSource POS and Barcoding in North America, Latin America and Europe delivers AIDC and POS solutions; Catalyst Telecom in the U.S. and ScanSource Communications of North America and Europe, provide voice, video and converged communications equipment; and ScanSource Security in North America offers physical security solutions. Founded in 1992, the company ranks #881 on the Fortune 1000. For more information visit www.scansourceinc.com.

Our portfolio covers all strategic partner of Avaya like APC, AudioCodes, Extreme Networks, Juniper Networks, LifeSize, NovaLink, Plantronics and Polycom.

In addition to product distribution ScanSource Communications also offers comprehensive service and support services as well as training courses in its certified training centre: ScanSource University

ScanSource Communications Europe meets the increasing demands of customers for initial and advanced training as well as important certifications with ScanSource University. ScanSource University cooperates closely with ScanSource’s manufacturers so that the course contents always satisfy the requirements of the latest technology and are of the highest standard.Individual support, optimal equipment and modern working material are available on all courses. Even more though: the course contents are designed with the individual parties in order to ensure that the seminar best meets the requirements of the customer. If desired, our instructors will also come to your firm to carry out courses using your own network with its own characteristics and idiosyncrasies. Attending a training course at the ScanSource University means seeing the latest technologies, trying out new products and discussing problems with the instructors who have already solved them since they are continually confronted by them. All workshops and courses are carried out by certified instructors and technical consultants.

Interested? For further information please contact:
Website: www.scansourcecommunications.de
Email: university@scansourcecommunications.de
Phone: +49 221 96373 42
Started up in 1983 Fiore is the Italy’s Cabling & Networking leader distributor (source BSRIA Report 2002).
The key strategy for growing Fiore’s market share is helping BPs to grow their business scale by improving their skills, through specific technical and sales training for all brands distributed by Fiore.   
According to the Avaya University standards (maximum 2 students every 1 fully licensed working system) Fiore, as the only Italian ALPP and one out of three in the Mediterranean, is able to accommodate up to 12 students into its Training Center as well to provide customized courses directly on site, if requested.

Our Main Topics:

  • Training Center is located in Fiore main site, Paderno Dugnano – Milano
  • All Trainings are held by fully accredited ACI Instructor
  • Fully equipped Classroom
  • Complete ALL Operating System emulation by using VMWare platform
  • Daily Stop & Check sessions + Troubleshooting
  • Final test

Training schedule and contents at http://www.fioresrl.com/home.jsp?idrub=4
For additional information, please contact:
Phone: +39 0299001523
Training Center Email: training@fioresrl.com

MTV Telecom, as a trade only distributor specialises in the Convergent market place and as an award winning training centre is able to offer specialised training for the Avaya IP Office portfolio.

With a dedicated centre set up to ensure that all courses are delivered to the highest standards, resellers can be assured that they will be able to take the knowledge gained and apply their skills in the field knowing that they will be backed up by a comprehensive technical department specialised in every aspect of the IP Office.

  • Fully Accredited Trainers to ACI level
  • Full Avaya University and Supporting Documentation
  • Fully equipped classroom to support 8 delegates
  • Expert advice on how to develop your BusinessPartner status with Avaya

For further information please contact our training department.
Phone : 017847448821
Email: training@mtvtelecom.co.uk


Televersal is a value added distributor in the Telecoms World. We provide customers with a one stop solution needed to facilitate a fully up to speed Telecoms system and more.

In this we also offer Avaya products in all ranges from an IP Office to the full Avaya Communication Manager family.

As we believe that true value add does not stop with providing your customers with hardware only, we are committed to train our customers so that they can deal with day to day commercial quotes, installs and issues as best as possible.

TELEVERSAL has become part of the Avaya Authorized Learning Partner (AALP) community. Your clients and end-users can follow Avaya IP Office trainings and Avaya IP Telephony trainings with our in-house Avaya Certified Instructors, who are not only instructors but are also available for your technicians after the courses as technical consultants on our Internal Helpdesk. This enables our instructors to maintain their knowledge to the highest standards, as they also encounter the day to day challenges you face.

Our office is based in Oisterwijk the Netherlands -nearby Tilburg- easily reachable from the entire Benelux. Classes can have a maximum of 8 students per session.

For class bookings and more information:
Phone:+31 13 523 1164
Email: training@televersalgroup.com


Westcon's commitment to channel education is demonstrated through our award winning training academy where we run a complete program of sales, pre-sales and technical training courses. These courses provide hands-on experience with the latest products in a friendly and comfortable training environment.

Westcon is a global training organization and is part of the Avaya Learning Partner Program (ALPP), enabling us to teach product-specific Avaya Instructor-led courses using Avaya authorized training materials.

All courses offer:

  • Full Avaya accreditation
  • Hands on courses in fully equipped training environment
  • Avaya authorized training materials

Westcon currently offers Avaya Certified Instructor training in many of its global office locations but can also suit case the training as needed to offer flexible scheduling, travel and pricing options to our customers. A few of our key locations are:

  • North America
    • Tarrytown, NY
    • Chicago, IL
    • Denver, CO
    • Chantilly, VA
    • Montreal, QB
  • Europe
    • Burgess Hill
    • Slough

For additional information please visit our Westcon Academy Training websites or contact one of our regional training coordinators.

In North America please contact the following or visit us at our Westcon Academy training website.
Don Martin - Phone: 905 287 2711 - Email: don.martin@westcon.com
Website: http://us.convergencepoint.westcon.com/content/academy

In Europe please contact the following or visit us at our Westcon Academy training website.
Michelle Gunn - Phone: 01444 872951- Email: michelle.gunn@westcon.co.uk
Website: http://uk.convergencepoint.westcon.com/content/academy



Unity Systems offers specialised, technical-service oriented distribution and channel support for leading-edge communications solutions.

Our headquarters is located at St Leonards, Sydney, where we offer training facilities for 16+ students (dependant on seating layout) with video conferencing, a built in PC, laptop connection for the presenter, smart board and whiteboard.

Unity Systems has partnered with Avaya to provide technical training on its leading edge solution for the Small Medium Enterprise marketplace – Avaya IP Office.  The training is presented by our highly experienced instructors, preparing the students for the Avaya Certified Solution Specialist (ACSS) credential.

Our training room can be configured to a number of different layouts. A break-out area provides ample space for students to take a break, have lunch or use the hot desk facilities

There is visitor parking available, access to street parking and we are located within walking distance of both St Leonards and Artarmon train stations.

For further information:
Phone: +61 2 8093 5000
Fax: +61 2 8093 5001
Email: info@unitysystems.com.au

Protocol Systems FZC is a company focused on advising, implementing and supporting Telephony, Networking and Software Solutions designed for SME Organizations in the Middle East.  Protocol provides high quality and cost effective converged voice and data solutions, CTI and call centre applications to the SME Marketplace. Ability to adapt to the technological changes and Telephony integration experience with various 3rd party application including CRM, CTI, IVR, Faxing are our major strengths and key differentiator.

Protocol currently offers Avaya training facilities in SAIF Zone, Sharjah, UAE.

Protocol also provides on-site, hands-on training at Distributor / reseller / client location. Ideal number of candidates should not exceed 10.

For more information of training please contact Manikandan.K:
Phone: 00971 6 5574482, Fax – 00971 6 5574483
Email: mani@protocolsystems-me.com
Anixter is a leading global supplier of communications and security products, electrical and electronic wire and cable, fasteners and other small components. We help our customers specify solutions and make informed purchasing decisions around technology, applications and relevant standards. Throughout the world, we provide innovative supply chain management solutions to reduce our customers’ total cost of production and implementation. A NYSE listed company, Anixter, with its subsidiaries, serves companies in more than 52 countries around the world. Anixter’s total revenue approximated $5 billion.

Anixter TTC in CALA, is the leading technological training center, providing specialized training in the areas like Telephony, IP Voice and Data convergence, Cabling, Security, optical fiber and a wide range courses tailored to develop our clients professional skills. Anixter Technological Training Center is an Avaya Authorized Learning Partner for Latinamerica.

Contact Information:
Julieta Barrera
+52 55 5366-2422

José María López
+52 55 5366-2236

Hancel Diaz
+52 55 5366-2479

Sumaria’s Managed Learning Services Organization provides extensive expertise in global training delivery, project management, content design and development, virtual learning and virtual lab services, corporate university support and consultancy, and much more.

Our Avaya Certified Instructors and Learning Professionals are Telecom & High Tech industry specialists averaging 15-20+ years of experience. They know how to partner with clients to develop and deliver the right mix of technology and blended learning solutions to meet business and training needs in both corporate and government sectors.

In the last 10+ years Sumaria Networks has:
  • Trained 35,000+ industry and government students requiring technical, user and sales training in instructor-led, on-site, virtual or customized formats with exceptional satisfaction ratings of 98%.
  • Provided Instructional Design & Content Development services that have consistently resulted in up to a 50%+ reduction in original course content with 92%+ of original learning objectives met.
  • Provided extensive Subject Matter Expert (SME), Project Management and other Professional services.

For more information on our global services, please contact:
Dr. Guido Minaya, CLO
Phone: 1.707.344.8448
Email: gminaya@sumarianetworks.com
Web: www.sumarianetworks.com

BELTEL has been operating on IT market since 1995 and is currently a leading system integrator, providing solutions to help companies create high-quality information systems. Beltel Training Center opened in 2003. Currently it offers a number of Avaya training programs on the products like: Communication Server 1000M, Call Pilot, CS 1000 Telephony Manager (TM), BCM 50/450, Ethernet Routing Switch (Passport), Contivity VPN Switch, Contact Center, Secure Router, MPS 500/1000 and Heritage NES products.
The class room seats 10 students, has a special area for lectures and contains 5 workplaces with PC and other necessary equipment for courses. 1 or 2 students can occupy each workplace at the same time during the training. Also students may use the remote lab, if it will be necessary.

  • Seven Avaya Authorized Trainers on the staff
  • Over 1500 people trained
  • On-site training delivering
  • Course delivery language – Russian, English
  • First Beltel Training Center location - 3B-A Mayakovskogo Street, St Petersburg, 191025 Russia
  • Second Beltel Training Center location - 6 Proezd zavoda «Serp & Molot» Build. 1, Moscow, 111250 Russia

Training schedule http://www.beltel.ru/pages_264.html
Phone: +7 495 981 00 44, +7 812 303 91 20
Email: training@beltel.ru
Web: www.beltel.ru

CATI Info Co., Ltd.
Founded in 1995, CATI has evolved from an ISV (Independent Software Vendor) of Lucent Technology into industry leading Gold Partner of Avaya. We have provided a broad portfolio of communications infrastructure solutions to help its clients improve their business performance. Our core portfolio comprises contact center solutions, IP Telephony, unified communications, applications as well as integrated management.

Based on our experience and qualified manpower, CATI offers an education program with the professional instructors, suitable facilities and demonstration system as Avaya Leaning Partner. And our program attendees can test Avaya professional credential program in CATI test center. CATI officially certified by Pearson Vue Testing and has suitable testing center. You can find an outstanding Avaya learning/testing center in CATI.

Need more information? Please contact us.
Phone: +82 2 6363 3000
Email: sjchi@cati.info
Web: www.CCacademy.kr

Russian Federation
1070023, Moscow, B. Semenovskay str., domovladenie 40

Tel: +7 (499) 343-70-35
Email: all@cischool.ru
Web: www.cischool.ru

Educational center CISCHOOL one of leading educational institutions in various directions of consulting and educational activity in the field of information technology and business. We render methodical services in construction of system of training of the personnel of the company on a basis both internal, and remote training.

Primary activity of the Educational center:
  • Resident instruction in the field of improvement of professional skill and professional retraining
    • The authorized training: Avaya, AudioCodes, Cisco® Systems, Motorola, ZyXEL, CheckPoint, Microsoft, Samsung & LG, Symantec, McAfee, WatchGuard
    • Courses on registration and protection of technological workings out, courses on software testing
  • Working out of the author's courses adapted under the purposes of the Customer
  • Personnel testing
  • Remote (electronic) training;
  • Carrying out of round tables
  • Consulting in area construction and operation of networks

National Telecommunication Institute (NTI), Egypt is an affiliate of the Egyptian Ministry of Communications and Information Technology (MCIT)

  • NTI is considered as a center of excellence, a leading training and educational institution, and focal point for applied research activities in the field of telecommunications with a team of highly qualified researchers and technical staff to provide services, regional training and support for the telecommunications sector not only in Egypt but also in the rest of the Arab world(Gulf), Levant and Africa
  • NTI cooperates with regional and international organizations working in Telecommunication and Networking Technologies
  • NTI is cooperating in training programs with International Authorities like:
    • International Telecommunication Union (ITU).
    • Japan International Cooperation Agency (JICA).
    • Korea International Cooperation Agency (KOICA).
  • NTI is also acting as a Cisco Academy Training Center (CATC) for the Middle East & North Africa ( MENA) region
  • NTI is proud to be an AVAYA Authorized Learning Partner (ALP) delivering AVAYA Communication Manager Basic Administration and AVAYA Media Servers & Media Gateways Implementation Workshop training courses by fully accredited ACI Instructors

    For more information, contact the National Telecommunication Institute (NTI)


1. Nasr City, Cairo Campus:

5, Mahmoud El Miligy street off El Mokhayem El Dayem st., 6th district Nasr City - Cairo - Egypt
Zip Code: 11768 P.O.Box:7070
Tel./Fax No.: (+202) 22630672 - 22640151- 24023855

2. Smart Village, 6th of October Campus:

Bldg. B147 - 28th km. - Cairo Alex. Desert road - Smart Village - Cairo- Egypt.
Tel.No.: (+202) 35342428- 35342436
Fax No.: (+202) 35342427-35342429

Contact Person

Eng. Osama Saleh
General Manager of Training and Capacity-Building Programs
National Telecommunication Institute (NTI)
Affiliate of the Egyptian Ministry of Communications & Information Technology (MCIT)
E-mail: osaleh@mcit.gov.eg
Tel./Fax No.: (+202) 22630672
NTI’s website: www.nti.sci.eg


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